Terms and Conditions for Wheelie Bin Cleaning Services
1. Introduction
These Terms and Conditions govern the use of services provided by Taylors Wheelie Cleans Ltd (“we”, “us”, or “our”). By booking or using our wheelie bin cleaning services, you (“the customer”) agree to these terms in full.
2. Services Provided
We offer professional wheelie bin cleaning services for both domestic and commercial customers, including:
- Interior and exterior bin washing
- Bin deodorising and sanitising
3. Service Schedule
- Cleaning typically takes place on your scheduled bin collection day or within 24 hours.
- Bins must be accessible from 6:00 AM on the day of service.
- We reserve the right to reschedule due to weather, public holidays, or other unforeseen circumstances.
4. Customer Responsibilities
- Bins must be empty or contain minimal waste (we do not remove rubbish).
- Bins should be accessible and free from any obstructions.
5. Payment Terms
- Payment is due [upon booking/upon completion/monthly], depending on your chosen service plan.
- We accept direct debit, bank transfer, or cash.
- Late payments may result in suspension or cancellation of services.
6. Cancellation & Refunds
- A minimum of 24 hours’ notice is required to cancel or reschedule a service.
- Missed cleans due to inaccessible bins are non-refundable.
- Refunds for prepaid services are at our discretion and may be subject to an administrative fee.
7. Liability
- We are not liable for any damage to bins that results from pre-existing wear, damage, or structural defects.
- We are not responsible for lost or taken bins due to local waste collection.
8. Health & Safety
- We use biodegradable, eco-friendly cleaning products.
- All work is carried out in compliance with relevant environmental and health regulations.
9. Complaints
- Any complaints must be made within 48 hours of the service.
- Please contact us via email, phone, or our website contact form.
- We will aim to investigate and respond promptly.
10. Amendments
We may update these Terms and Conditions periodically. Continued use of our services implies acceptance of any changes made.
11. Governing Law
These Terms and Conditions are governed by the laws of England, and any disputes will fall under the jurisdiction of the UK courts.
Contact Information
Taylors Wheelie Cleans Ltd
🌐 www.taylorswheeliecleans.co.uk
📧 info@taylorswheeliecleans.co.uk