Terms and Conditions for Wheelie Bin Cleaning Services
1. Introduction
These Terms and Conditions govern the use of services provided by Taylors Wheelie Cleans Ltd (“we”, “us”, or “our”). By booking or using our wheelie bin cleaning services, you (“the customer”) agree to these terms in full.
2. Services Provided
We offer professional wheelie bin cleaning services for both domestic and commercial customers, including:
- Interior and exterior bin washing
- Bin deodorising and sanitising
3. Service Schedule
- Cleaning typically takes place on your scheduled bin collection day or within 24 hours.
- Bins must be accessible from 6:00 AM on the day of service.
- We reserve the right to reschedule due to weather, public holidays, or other unforeseen circumstances.
4. Customer Responsibilities
- Bins must be empty or contain minimal waste (we do not remove rubbish).
- Bins should be accessible and free from any obstructions.
5. Payment Terms
- Payment is due [upon booking/upon completion/monthly], depending on your chosen service plan.
- We accept direct debit, bank transfer, or cash.
- Late payments may result in suspension or cancellation of services.
6. Cancellation & Refunds
- A minimum of 24 hours’ notice is required to cancel or reschedule a service.
- Missed cleans due to inaccessible bins are non-refundable.
Early Cancellation Fee:
In the event that a Customer terminates a 12-month subscription within the first six (6) months of the commencement date, Taylor’s Wheelie Cleans reserves the right to charge an early cancellation fee of £50.00.
This fee is intended to cover administrative and operational costs associated with the establishment and ongoing maintenance of the Customer’s account and services. The fee also reflects the additional time and labour invested during the initial service period to ensure the cleanliness and upkeep of the bins — work which has been priced with the reasonable expectation of twelve (12) monthly payments and an equitable profit margin over that period. Early termination of the subscription undermines this balance, rendering the initial services provided unprofitable.
The early cancellation fee shall become immediately due and payable upon cancellation.
Failure to make payment of the early cancellation fee may result in further action being taken to recover the amount owed, including but not limited to proceedings through the Small Claims Court.
7. Liability
- We are not liable for any damage to bins that results from pre-existing wear, damage, or structural defects.
- We are not responsible for lost or taken bins due to local waste collection.
8. Health & Safety
- We use biodegradable, eco-friendly cleaning products.
- All work is carried out in compliance with relevant environmental and health regulations.
9. Complaints
- Any complaints must be made within 48 hours of the service.
- Please contact us via email, phone, or our website contact form.
- We will aim to investigate and respond promptly.
10. Amendments
We may update these Terms and Conditions periodically. Continued use of our services implies acceptance of any changes made.
11. Governing Law
These Terms and Conditions are governed by the laws of England, and any disputes will fall under the jurisdiction of the UK courts.
Contact Information
Taylors Wheelie Cleans Ltd
🌐 www.taylorswheeliecleans.co.uk
📧 info@taylorswheeliecleans.co.uk